MSR Concierge serves as the administrative liaison connecting personal injury professionals with a trusted network of independently-owned, physician-led musculoskeletal practices across New York, New Jersey, and Connecticut. Our knowledgeable concierge team acts as a centralized resource, streamlining access to these practices by coordinating appointments, assisting with insurance processes, and ensuring seamless communication between all parties involved.
How do I contact Musculoskeletal Resources Concierge?
Getting started with MSR Concierge is simple and quick. You can reach out to our team directly by phone or submitting a form on our Contact Uspage. Once you contact us, we will assign a dedicated concierge to assist with all the logistics, from scheduling appointments to connecting patient with expert providers.
What are your business hours?
Our concierge call center is available to assist you Monday through Thursday from 8:30 AM to 6:00 PM, and on Fridays from 8:30 AM to 5:30 PM.
We have an extensive network of over 50 locations throughout New York, New Jersey, and Connecticut, making it convenient to access our musculoskeletal specialists. For a full list of locations and contact details, please visit the “Locations” section on our website.
How to locate the nearest facility?
Our website offers a “Find a Location” tool that allows you to search by zip code, city, or state. This tool will help you quickly identify the closest specialist and facility to meet your client’s needs.
What accident and injury insurances do your network of providers accept?
Our network of providers accepts a variety of accident and injury-related insurances, including New York No-Fault, New York Workers’ Compensation, New Jersey Workers’ Compensation, New Jersey Personal Injury Protection and Connecticut casualty insurance. We are well-versed in navigating the intricacies of personal injury claims, ensuring compliance with all documentation and billing requirements. This expertise allows us to streamline the process and help your clients receive the care they need without unnecessary delays.
Can your team assist with verifying a client’s insurance coverage?
Absolutely. Our team can assist in verifying your client’s insurance coverage to ensure a smooth and efficient process. This allows us to minimize potential obstacles and ensure your clients receive timely and appropriate care.
What clinical services are available via the MSR Concierge?
Our network of providers offers comprehensive musculoskeletal services focused on injury care and resolution. These include diagnostic imaging, physical therapy, pain management, surgical consultations and surgery, and rehabilitation for various injuries. For more details, visit our “Injuries & Body Regions” and “Specialties And Services” pages.
What is the process for scheduling an appointment for my client? Can appointments be expedited for urgent cases?
Simply contact our call center, and our team will assist your clients in scheduling an appointment. We aim to accommodate your client’s needs as quickly as possible, often providing appointments as soon as the next day at a location that is convenient for them.
What languages are spoken at your facilities?
Our network includes multilingual staff to accommodate a diverse range of patients, though available languages may vary by location. Common languages include English, Spanish, Creole, Russian, and Filipino, among others. If your client requires language assistance, please inform us during scheduling. We can also arrange third-party translation services when needed to ensure effective communication.
Can your providers assist with the documentation needed for disability claims?
Yes, our providers are experienced in preparing detailed and accurate documentation to support medically necessary disability claims. This includes comprehensive medical evaluations, diagnostic findings, and treatment records, all aligned with the specific requirements of disability insurers or legal entities.
What qualifications do the physicians in your network hold?
Our network includes highly qualified, board-certified, and fellowship-trained providers. Board certification ensures expertise in their specialties, while fellowship training adds advanced, specialized education. This combination allows our physicians to handle complex cases with precision and provide expert care tailored to personal injuries.
What clinical specialties are accessible through your network?
We represent a broad range of providers across multiple musculoskeletal specialties through, including orthopaedic surgery, physical medicine and rehabilitation, pain management, physical therapy, and more. To explore the specific expertise of our providers, please visit our Providers page on the website. This page features a convenient filtering tool, allowing you to search for physicians by specialty to find the perfect match for your client’s needs.
How do I know which specialist my client/patient needs to see?
Contact our call center, and our team will screen through your client’s chief complaint in order to recommend the right injury specialist. We’ll connect your client with a conveniently located provider from our network.
